Other than as specifically provided in any separate formal purchase agreement between you and Theme Music Company Pvt. Ltd., these terms and conditions (this “Agreement”) apply to all of your online purchases from the website at www.thememusic.in (the “Site”) and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and Theme Music Company Pvt. Ltd.
By purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon Theme Music Company Pvt. Ltd. until accepted by Theme Music Company Pvt. Ltd. We reserve the right to refuse service to anyone i.e. Theme Music Company Pvt. Ltd. has the right to cancel any sale transaction before dispatch (refund will be initiated once order will be cancelled in system). Theme Music Company Pvt. Ltd. will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.
MRP is the manufacturer’s suggested retail price. We may commonly sell products at prices lower than MRP and, for any given product, no sales may have occurred at MRP.
MRP is a benchmark to compare our discounts from MRP to pricing offered by other retailers. Whether other retailers sell at MRP will vary by product, geographic location, type of store, and over time.
Although we periodically update the MRP in our direct mail offerings and on our website as we receive them, in some cases manufacturers may change their MRP without notice to us.
Please contact the manufacturer of a specific product for the most up-to-date MRP information.
MRP quotes for house or private label brands are developed internally in consideration of comparable name brand products. We may commonly sell such products at prices lower than MRP and for any given product, no sales may have occurred at MRP.
Although our limited time events are intended to be limited time events, our low prices offered during these events may continue in effect after the event.
Values associated with items labelled “free with purchase” are based upon MRP.
Internet orders may be paid for using the following methods: VISA, MasterCard, NEFT or Cheque. If you cannot place an order online, just call us at 01129234415 or +919899088694 to place your order, or email [email protected]. All non-credit-card orders are subject to a 10-business-day hold. Cash can be directly deposited into our bank account.
Some products, including those identified as Hot Buys, Closeouts, Limited Quantity items, and Free Gifts may be limited to stock on hand and are offered on a first come, first served basis.
SHIPPING CHARGES—TAXES AND TITLE
Separate charges for shipping and handling will be shown on your order form. Most orders received before 5:00 p.m, Monday through Friday, are shipped within 5 working days. All orders are delivered within a maximum time of 7 days fro the date of ordering, with most orders fulfilled within 2-3 business days. Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.
All items purchased from Theme Music Company Pvt. Ltd. are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
For more information on our shipping policies, including rates, delivery times, and delays, please refer to our Online Customer Service page or call us at 01129234415 or +919899088694. A separate charge for taxes will be shown on the invoice. We are required to collect GST of 18% on all orders shipped to all Indian states. This tax is included in the prices displayed on our website.
All new products are sold with the manufacturer’s limited warranty. The warranty period and service varies by manufacturer and product.
Theme Music Company Pvt. Ltd. PROVIDES NO SEPARATE WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Theme Music Company Pvt. Ltd. EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS REGARDING ANY PRODUCTS SOLD TO YOU, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
7-DAY RETURN POLICY
If you are not completely satisfied with any product, return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 7 days from the date of receiving the product. Theme Music Company Pvt. Ltd. only accepts returns made within the 7 days from shipment.
Send your return to:
THEME MUSIC COMPANY PVT. LTD.
S-33, Ground Floor
Greater Kailash Part 1
New Delhi – 110048
Terms & conditions for return process:
Theme Music Company Pvt. Ltd. only accepts returns made within the first 7 days after delivery.
Theme Music Company Pvt. Ltd. won’t accept the returned item without the return’s form.
All return items must include original packaging along the owner’s manual, warranty card and should not show any wear or abuse with the product.
It is mandatory to include the invoice copy along with the returning package/ item. In case you do not have the invoice copy contact Theme Music Company Pvt. Ltd. Customer Support for invoice related query.
The following items are non-returnable except for defects: opened or used sets of strings, boxes of reeds, computer software, sound cards, tubes, internal earphones, earplugs, traditional and ethnic wind instruments, harmonicas (hygiene issues), raw-frame speakers, pickups that have been installed, drumheads and sticks, books, cassettes, CDs, DVDs, and videos.
Defective components that qualify for coverage under this warranty will be repaired after the evaluation for the product is completed.
The time frame for servicing any pro-audio equipment or musical instrument is not fixed. It would depend on the error/ issue with the product.
LIMITATIONS AND EXCLUSIONS
The following items are NOT covered by this warranty.
Setups, adjustments or routine maintenance of any kind.
USB Cables, Power adapters or any accessory item are not covered under warranty.
Damage to finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, items made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non approved polishes.
Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
Any damage to an instrument resulting from customization or modification from factory standards.
Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguards, zippers, clasps, handles, latches, case hardware etc.
All other damage and deterioration due to normal usage, wear and tear, ageing, accidents, neglect, abuse, alteration, misuse, or Acts of Nature.
Any instrument, whose serial number is missing, altered or tampered with in any fashion.
Any instrument purchased from anyone other than Theme Music Company Pvt. Ltd..com.
Instruments that have been serviced by unauthorised persons.
Loss or theft.
Damage caused by battery leakage.
The cleaning of controls or contacts of electronics due to exposure to dirty, dusty, or otherwise contaminated environments.
For complete details on our guarantees, shipping, and return policies, please contact our Customer Service Department at 01129234415 or +919899088694 or email us at [email protected]; or write us at:
THEME MUSIC COMPANY PVT. LTD.
S-33, Ground Floor
Greater Kailash Part 1
New Delhi – 110048
OUT OF STOCK ITEMS
We stock 100% of what we sell. From time to time, stock shortages may occur. If an item is out of stock, we will notify you by email with an approximation of when the item is expected to arrive. If this time is over 15 working days, we will automatically issue a complete refund and place your order on hold, unless we have specified a restocking or stock arrival date to our customer or have given an approximate timelines to service their order. The refund is processed within 7 working days. For orders with multiple products we will, at your request, ship what is currently in stock and ship the back ordered item when it arrives at no additional cost.
LIMITATION OF LIABILITY
Theme Music Company Pvt. Ltd. DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. Theme Music Company Pvt. Ltd. WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR STATUTORY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, Theme Music Company Pvt. Ltd. SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS OR SERVICES UNDER THIS AGREEMENT GIVING RISE TO SUCH LIABILITY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
APPLICABLE LAW—RESALE OR EXPORT
You agree to comply with all applicable laws and regulations of the various states and of India. You agree and represent that you are buying for your own personal use only, and not for resale or export.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall for all purposes be governed by and interpreted in accordance with the laws of Delhi and the state of Delhi as those laws are applied to contracts entered into and to be performed entirely in Delhi, without regard to conflicts of law provisions. Any suit or proceeding arising out of or relating to this Agreement shall be commenced exclusively in state or district court in Delhi, and you irrevocably submit to the exclusive jurisdiction and venue of such courts.
The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.